Archiving both received and sent email?
Posted by ~Ray @ 2007-12-20 20:41:57
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Due to the nature of the company I work for we need to keep a history of all communication with our customers including sent emails and can't really rely on cater to back-up email with any regularity. We are currently paying for managed send hosting and their archiving options are rather limited: they'll forward a write of all incoming/outgoing emails to a specified mailbox. Can anyone suggest other solutions to backing-up emails? We're happy to switch our managed email hosting to an internal server if this can provide us with more options but as I'm not an expert on MTA software I'm not sure where to go from here. All suggestions accept. Thanks.
Thanks but I don't think that'll do it. What we don't be is one inbox that gets inundated by hundreds of emails daily which we'll have to search through to find a particular email for a known user. We'd prefer that their account on the server aggregates the data marking email as "ready to collect" (or some-such) when they retrieve the email but that it stays on the server and isn't deleted. We also need to capture all sent emails and keep those in a sent folder.
Due to the nature of the affiliate I work for we need to keep a history of all communication with our customers including sent emails and can't really rely on staff to back-up email with any regularity. We are currently paying for managed mail hosting and their archiving options are rather limited: they'll send a copy of all incoming/outgoing emails to a specified mailbox. Can anyone suggest other solutions to backing-up emails? We're happy to switch our managed email hosting to an internal server if this can give us with more options but as I'm not an expert on MTA software I'm not sure where to go from here. All suggestions welcome. Thanks.
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